Salute Mission Critical: Executing Mission Critical Operations with Precision
Since then, Salute Mission Critical has hired and trained more than 2,000 veterans whose technical expertise has become crucial in managing critical infrastructure around the globe. Many data centers have benefited from the discipline and integrity ingrained in this skilled labor force from their time in the military. “We understand that digital infrastructure is becoming increasingly popular, and the greatest challenge for data center owners is availability of a skilled talent pool. We provide data centers with the human talent who executes mission critical operations with military precision,” mentions Jason Okroy, CEO, Salute Mission Critical.
Salute Mission Critical’s data center management service is delivered through two core teams: dedicated teams and project teams.
Their dedicated teams model is hybrid, which allows multi skilled operators to perform a mix of mission-critical functions such as security, facility, and IT support. Traditionally, companies carry out such mission critical functions independently, creating siloes that many data center operators find to be inefficient and costly. For instance, a single operator can now manage access control and perform data center monitoring simultaneously utilizing this holistic approach. This helps customers reduce the labor force and costs as well as improve resource utilization significantly while ensuring alignment to SLA expectations. “In essence, Salute Mission Critical brings significant cost reductions for its clients while they manage their mission-critical infrastructure sustainably. We accomplish this through our multi-skilled operators program, which is a highly sustainable model that allows us to do more with comparatively fewer people, reducing costs and achieving a carbon neutral environment,” mentions Okroy. The dedicated teams division handles all on-site tasks associated with day to day data center management. In addition to providing critical facility operations services, these technicians provide preventive maintenance and security services. Salute Mission Critical’s dedicated teams also manage the clients’ facilities remotely by leveraging its global command center, which is a dedicated facility that can manage multiple remote facilities. With the command center, the company’s staff can monitor the clients’ facilities and escalate issues accordingly. They also handle ticketing and dispatch functions according to the defined service levels to ensure timely resolution of site issues.
Salute Mission Critical’s project division delivers white glove services that include containment, racking and stacking, construction support, logistic support audits, QA and QC, data center cleaning and more. By providing extensive training to its project teams, the company prepares them to deliver critical data center services and continuously grow from entry level to senior level skills. In order to manage the project team’s training efficiently, the company makes use of an LMS platform and produces multi-skilled technicians who become a seamlessly integrated part of Salute Mission Critical.
Digital infrastructure is becoming increasingly popular, and the greatest challenge for data center owners is availability of skilled talent. We provide data centers with mission critical operations with military precision
In addition, the training also helps veterans build careers post their military service, and the company has developed a defined process to upgrade their skills.
With a well-defined process flow and a highly adaptable operations model, Salute Mission Critical delivers an exceptionally flexible service that meets the client’s requirements. Understanding that no two clients’ challenges are the same, the company takes a holistic view of the client’s business needs and collaborates with them to bring successful outcomes. Based on a custom program and a playbook, Salute Mission Critical deploys a suite of solutions to mitigate the challenges of its customers. Instead of forcing the customer to use any particular platform or solutions, they recommend the best suite of technology capable of solving the customer’s pain points. This ensures that the client can operate the data centers with a minimum number of technicians while maintaining maximum efficiency.
Salute Mission Critical achieves such high levels of efficiency by maintaining an optimal balance of people, processes, and technology throughout the project lifecycle. Moving forward, Salute Mission Critical plans to expand its global command center dispatch program. This will allow them to dispatch technicians who can troubleshoot and fix the issues of edge data centers effectively and thereby reduce downtimes. In addition, they are continuing to innovate and increase their capacity to manage data center assets efficiently as their focus on reducing resource consumption is a close second priority to 100% uptime.“Reliability and efficiency are the key combination to maximizing returns on data center investments. By combining military discipline and mission critical expertise, Salute Mission Critical plans to become a unanimous choice for mission critical data center management,” says Okroy.